Welcome to Pro Bond Brisbane. These Terms and Conditions explain the rules and conditions that apply when you visit our website, request a quote, book a cleaning service or use our services.
By using our website or booking our services, you agree to follow these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.
Pro Bond Brisbane provides professional cleaning services in Brisbane and surrounding areas. Our services may include:
The exact services provided will depend on your booking, property condition, location and agreed service requirements.
All quotes provided by Pro Bond Brisbane are based on the information supplied by the customer.
The final price may vary depending on:
A quote may need to be revised if the actual condition of the property differs from the information provided during booking.
Any additional services or costs will be discussed with the customer where reasonably possible before the additional work is completed.
A booking is confirmed only after Pro Bond Brisbane accepts the booking and, where applicable, receives the required deposit or payment.
Customers must provide accurate information, including:
Pro Bond Brisbane may decline or reschedule a booking if the required information is incomplete or the requested service cannot be provided.
Customers are responsible for:
If the cleaner cannot access the property at the scheduled time, additional charges or cancellation fees may apply.
Customers must arrange suitable access to the property before the scheduled appointment.
If keys, access codes or entry instructions are provided, the customer must ensure that they are correct. Pro Bond Brisbane is not responsible for delays caused by incorrect access information, locked gates, unavailable keys or restricted access.
Customers should not provide unnecessary confidential information when sharing access details.
Cleaning services are performed according to the agreed booking details and the condition of the property.
Some stains, marks, mould, damage, odours or build-up may not be completely removable through normal cleaning methods. Results may depend on:
Pro Bond Brisbane does not guarantee that every stain, mark or odour can be completely removed.
Our bond cleaning service is designed to help customers prepare a rental property for inspection. However, the final bond refund is controlled by the landlord, property manager or relevant rental authority.
Pro Bond Brisbane cannot guarantee a bond refund because the outcome may depend on:
Customers should provide a copy of the exit cleaning checklist or property manager requirements before the booking wherever possible.
If you are dissatisfied with an eligible part of the cleaning service, you must contact Pro Bond Brisbane as soon as possible after the service is completed.
Where applicable, we may review the concern and arrange a reasonable re-cleaning service according to our service terms.
A re-cleaning request may not apply to:
Any cleaning guarantee is subject to the agreed booking terms and service conditions.
Customers should provide as much notice as possible if they need to cancel or reschedule a booking.
Cancellation or rescheduling fees may apply depending on:
If a customer cancels at short notice or fails to attend the appointment, Pro Bond Brisbane may charge a reasonable cancellation or missed appointment fee.
Please contact our team for the applicable cancellation conditions before booking.
Pro Bond Brisbane will make reasonable efforts to arrive at the agreed time. However, delays may occur because of:
We will try to notify customers of significant delays and arrange an alternative solution where possible.
Payment must be made according to the payment terms agreed during booking.
Accepted payment methods may include those communicated by Pro Bond Brisbane at the time of booking.
Customers are responsible for paying all agreed charges, including approved additional services, cancellation fees or access-related charges.
If payment is not made on time, Pro Bond Brisbane may suspend future services or take reasonable steps to recover outstanding amounts.
Our team takes reasonable care while performing cleaning services. However, customers must inform us before the service about fragile, valuable, damaged or unstable items.
Pro Bond Brisbane may not be responsible for damage caused by:
Any damage concern should be reported promptly with relevant details and photographs where available.
Pro Bond Brisbane aims to provide a safe working environment for customers, cleaners and other persons at the property.
We may refuse or stop a service if the property contains unsafe conditions, including:
Customers must inform us about known hazards before the appointment.
Specialist cleaning, hazardous waste removal, biohazard cleaning and other regulated services may require separate providers and may not be included in standard cleaning services.
Customers must secure pets and animals in a safe location during the cleaning service.
Pro Bond Brisbane is not responsible for pets that escape, interfere with the service or cause injury or damage where appropriate precautions were not taken by the customer.
You agree to use the Pro Bond Brisbane website only for lawful purposes.
You must not:
We may restrict or suspend access to the website if misuse is suspected.
We aim to keep our website information accurate and up to date. However, website content may contain errors, omissions or information that requires updating.
Information about services, prices, availability and service areas may change without notice.
Website images and descriptions are for general information and may not represent the exact result of every cleaning service.
Our website may contain links to third-party websites or services. These links are provided for convenience only.
Pro Bond Brisbane does not control or guarantee the accuracy, availability, security or privacy practices of third-party websites. You should review the terms and privacy policies of those websites before using them.
Personal information submitted through our website or during a booking will be handled according to our Privacy Policy.
By contacting us or booking a service, you agree that we may use your information for booking management, customer support, service delivery, payment processing and other legitimate business purposes.
To the extent permitted by law, Pro Bond Brisbane will not be responsible for indirect, incidental or consequential loss arising from the use of our website or services.
This may include loss caused by:
Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies that cannot legally be excluded under applicable Australian law.
If you have a complaint about our services, please contact Pro Bond Brisbane as soon as possible.
We will review the issue and aim to resolve it fairly and reasonably. Customers should provide relevant information, such as:
Both parties should attempt to resolve disputes through communication before taking further action.
Pro Bond Brisbane may update these Terms and Conditions from time to time to reflect changes in our services, business practices or legal requirements.
The updated version will be published on this page with a revised “Last Updated” date. Continued use of our website or services after an update may indicate acceptance of the revised terms.
These Terms and Conditions are governed by the laws applicable in Queensland, Australia.
Any dispute will be subject to the applicable courts and legal requirements of Queensland, Australia.