At Pro Bond Brisbane, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us or use our cleaning services.
By using our website or services, you agree to the practices described in this Privacy Policy.
We may collect personal information when you contact us, request a quote, make a booking or submit an enquiry through our website.
The information we may collect includes:
Full name
Phone number
Email address
Property address
Cleaning requirements
Preferred cleaning date and time
Billing or payment-related details
Any other information you voluntarily provide
We may also collect limited technical information, such as your IP address, browser type, device information and website usage details.
Pro Bond Brisbane may use your personal information for the following purposes:
Responding to your enquiries
Providing cleaning quotes
Scheduling and managing cleaning appointments
Delivering our cleaning services
Confirming bookings and communicating service updates
Processing payments where applicable
Improving our website and customer service
Sending service-related information
Managing complaints and customer support
Meeting legal and business requirements
We only use your information for legitimate business purposes and in a manner reasonably expected when you contact or use our services.
When you submit an enquiry form on our website, the information you provide may be used by our team to contact you regarding your request.
Please ensure that the information submitted is accurate and up to date. You should not provide unnecessary sensitive or confidential information through website forms.
Our website may use cookies and similar technologies to improve website performance and user experience.
Cookies may help us:
Remember website preferences
Understand how visitors use our website
Improve website functionality
Analyse website traffic
Provide relevant website content
You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain website features.
Pro Bond Brisbane does not sell or rent your personal information to third parties.
We may share information with trusted service providers when necessary to operate our business, such as:
Booking and scheduling service providers
Website hosting and technology providers
Payment service providers
Business administration providers
Professional advisers
Government or regulatory authorities where legally required
Third parties are expected to handle your information responsibly and only for the purpose for which it is provided.
We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, alteration or disclosure.
However, no online transmission or electronic storage method can be guaranteed to be completely secure. You provide information online at your own risk.
We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, comply with legal obligations or meet other legitimate business requirements.
When information is no longer required, we may securely delete or de-identify it.
You may contact Pro Bond Brisbane to request access to the personal information we hold about you. You may also ask us to correct information that is inaccurate, incomplete or outdated.
We may need to verify your identity before responding to an information access or correction request.
Our website may contain links to third-party websites. These websites have their own privacy policies and terms of use.
Pro Bond Brisbane is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.
Our website and services are not intentionally directed toward children. We do not knowingly collect personal information from children without appropriate consent.
If you believe that a child has provided personal information to us, please contact us so that we can review and remove the information where appropriate.
Pro Bond Brisbane may update this Privacy Policy from time to time to reflect changes in our services, business practices or legal requirements.
Any updates will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.